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Do we work through the winter?
What happens when it snows or rains?
Can we work with your dog in the yard?
What if I want to skip a service day?
Are there any contracts I have to sign?
Is there an extra charge for the first time?
Is it possible to get a one time only service?
What does your company mean by quality service?
What if I'm late on my monthly payment?
How often does our company
come out?
Most of our customers prefer service once a week. Other
service schedules are available, please contact us for a plan that serves your
needs best.
Do
we work through the winter?
Yes. Dogs keep making their messes all year long, and we continue
to clean up and remove dog waste through winter.
What
happens when it snows or rains?
We work in most weather, but snow or very cold weather can stop
us. If there is more than about an inch of fresh snow, a day or two before your
service day, we will cancel that week's service. If snow stays on the ground
for more than a week, but there is no new snow accumulation, we will clean up
to prevent excessive accumulation. We will usually work in the rain, although
a very heavy rainfall may stop us.
Do
I need to be home?
No. As long as we have access to the yard and the initial payment
arrangements have been made.
Can we
work with your dog in the yard?
In most cases, yes. We get along well with dogs; however, there
are some cases when a dog will not let us into the yard. If you know that your
dog is not good with strangers, or it becomes apparent that your dog will not
allow us to clean the yard, then we ask that you restrain or confine your dog.
We don't want to take unnecessary risks with your dog or ourselves.
What if
I want to skip a service day?
If your dog will be gone from the yard for a week or more, or
for any other reason, you want us to skip service, we can hold service and you
will not be charged for skipped services. There will also be no charge for service
missed due to weather or some other event beyond your control. However, if your
gate is locked or your dog will not allow us to clean the yard when arrive,
it may be necessary to charge for the service call that could not be completed.
What do
we do with the waste?
The waste is double bagged and left for you to be disposed of
properly.
What about
cleanliness?
Our tools are cleaned between each stop, using a veterinarian
grade, broad spectrum disinfectant to kill ALL known bacteria and virus, which
includes the microorganisms that cause parvovirus, kennel cough, and distemper.
How do
I pay you?
You will be prepaying for your service. We send out invoices
on or around the 15th of the month with payment being due by the 1st of the
service month. We accept Visa, MasterCard, Discover, PayPal, check, money order
and cash.
The first time we service your yard, we require that you leave us that month's prepayment as well as any initial cleaning charge if we agreed to one.
Are there
any contracts I have to sign?
We do not require contracts, there is no minimum service period,
and there is no advance notice required to cancel service.
Is there
an extra charge for the first time?
There may be an extra charge for the first service depending
on the amount of waste accumulation.
Is it
possible to get a one time only service?
Sure! One time only or short-term service may be easily arranged.
What
does your company mean by quality service?
We strive to provide perfect service, but if there is ever a
time when our service is not completely satisfactory, please let us know within
24 hours. We will make it right either by coming back to re-clean the yard or
by crediting your account.
What if I'm late on my monthly payment?
We take this very serious. Payment is always due by the first of the month. Our monthly service fees are always paid in advance for the month we will be servicing your yard. If we have not received your payment by the 1st, service will be suspended. If you want to start the service back up a few weeks later, we may need to charge more if the waste has not been picked up for the weeks we did not service you. If for any reason you choose to stop your service somewhere in the middle of any given month, we will refund you the remaining balance in your account.